Return & Exchanges

🔄 Return Eligibility

We want you to be fully satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges under the following conditions:

• The item must be unused, in its original condition, and in the original packaging.

• Returns must be initiated within 14 days of the delivery date.

• Proof of purchase (order confirmation or invoice) is required.

🚫 Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale

• Opened or used personal care items

• Customized or made-to-order products

🔁 Exchanges

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will gladly replace the item or offer a full refund. We may request photos of the product and packaging to support your claim.

💰 Refunds

Once your return is received and inspected:

• Approved returns will be refunded to your original payment method.

• Refunds will be processed within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to an error on our part.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or error by us.

• We recommend using a trackable shipping service for returns.

Return Address:
📍 HELIXIN TRADE LIMITED
UNIT 1802, 18/F., PODIUM PLAZA,
5 HANOI ROAD, SIU SAI WAN,
HONG KONG

❓ Need Help?

Please contact our customer service team before returning any items:

📧 Email: info@primequaltiy.com
📞 Phone: +852 90643023